MySupport is a list of websites which will try to answer your technical questions for ArcGIS as well as a list of FAQs for UK Products and ArcGIS licencing. If you are unable to find the answer to your question then log a support call with Calls Online.

Online Resources

Knowledge Base
Customers can search ESRI's technical database for information about known problems and solutions. From this page are links to the User Forum for ESRI products where other user post questions and share their knowledge.

ESRI Products Index
Having problems? Select from the ESRI product index to jump to the products main page from which there may be links for Downloads and patches, FAQs, User Forum, User scripts and other technical resources.

Online Support
Up-to-date information about about all ESRI core products; system requirements, User Forum, FAQs, documentation for development and customisation.

EDN
The ESRI Developer Network is the first place for developers to go to for documentation, ArcGIS downloads, discussion forums and sample code.

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If you are not able to find the answer to your question in any of the above and you are up to date with your maintenance at ESRI (UK) why not log a support call with Calls Online.